The Language Firm, LLC
Support & Legal: jcs@thelanguagefirm.org
Website: languagefirm.org

1) Services covered by these Terms

The Services include, without limitation:

  • Our website(s), customer portals, and web applications

  • Google Workspace Marketplace add-ons (including editor add-ons)

  • Tools such as assessment toolkits, form/template builders, exports, and related utilities

  • Subscription plans, seat-based licensing, and access controls

  • Professional services (audits, consulting, implementation support, training/PD)

  • Documentation, content, and support channels

2) Eligibility and authority

You must be able to form a binding contract.

If you use the Services on behalf of a school, district, company, or other organization, you represent that you have authority to bind that organization to these Terms.

3) Order of precedence

If you and the Company enter into an order form, statement of work (“SOW”), data processing addendum (“DPA”), or other written agreement for specific Services, that agreement controls in the event of a conflict with these Terms for those Services.

4) Accounts, licensing, and seat access

Some Services require an account and/or paid subscription.

Access may be controlled by seats, domains, organization assignments, or other licensing mechanisms.

You may not share accounts or access in a way that circumvents seat limits or access controls.

We may perform periodic checks to verify entitlement (for example, subscription status or seat assignment).

5) Orders, fees, billing, and renewals

Pricing, plan features, billing cadence, and seat counts are shown at checkout and/or in an order form or SOW.

Payments are processed by Stripe. You authorize us (and Stripe) to charge your payment method for amounts due.

Subscriptions may auto-renew unless cancelled before the renewal date according to the plan terms presented at purchase.

We will provide an order confirmation (or similar acknowledgement) after purchase that includes the material subscription terms and how to cancel.

Taxes may apply and are your responsibility unless otherwise required by law.

Cancellations

You may cancel at any time. Cancellation stops future renewals. Unless otherwise stated at purchase, access typically continues through the end of the then-current paid period.

If you enrolled online, we will provide a way to cancel online through your account settings or another in-product cancellation flow we make available. You may also request cancellation by contacting jcs@thelanguagefirm.org from the billing email.

Third-party marketplace purchases (if applicable)

If you purchase through a third-party marketplace, billing, renewals, cancellations, and refunds may be administered by that marketplace and subject to its terms and policies.

6) Refund Policy

This Refund Policy applies unless different written terms are included in an order form, SOW, or other signed agreement.

Software subscriptions (including Google Workspace add-ons and web apps)

  • First-time subscription purchase: If you are a first-time subscriber to a paid plan, you may request a full refund within fourteen (14) days of the initial charge. If you request a refund within this window, we will issue a full refund and access will end when the refund is processed.

  • Renewals and subsequent charges: Renewal fees (including auto-renewals) are non-refundable, except as required by law.

  • Cancellations: You may cancel at any time. Cancellation stops future renewals; access typically continues until the end of the then-current paid period.

  • Seat changes: Upgrades may take effect immediately (and may be prorated). Seat reductions/downgrades typically take effect at the next renewal; we do not provide refunds for mid-cycle reductions.

Professional services (audits, consulting, training/PD)

Fees are non-refundable once service delivery has started or deliverables have been provided.

If you cancel before delivery begins, we may (at our discretion) offer a reschedule or service credit, less any non-recoverable costs (including non-refundable travel or third-party fees).

Travel, lodging, and third-party costs incurred on your behalf are non-refundable.

Chargebacks and disputes

If you initiate a chargeback or payment dispute, we may suspend access while the dispute is pending. If a chargeback is resolved in your favor, access may remain terminated for that purchase.

How to request a refund

Email jcs@thelanguagefirm.org and include:

  • Account email

  • Purchase date

  • Reason for the request

7) Customer Content and responsibilities

“Customer Content” means data, text, files, and information you or your organization submit to or generate using the Services (including student records and assessment data).

You retain ownership of Customer Content. You grant the Company a limited, worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and otherwise use Customer Content solely to provide, secure, maintain, and support the Services and as otherwise permitted by an applicable order form/SOW or DPA (if any).

You are responsible for:

  • Having the rights/permissions to use and input Customer Content

  • Complying with laws and policies (including FERPA and district/school policies)

  • Maintaining appropriate access controls and sharing permissions in Google Workspace or other environments

8) Education data and DPA

Where Customer Content includes education records, we process such data only to provide the Services and as directed by you.

If required, we can provide a Data Processing Addendum (“DPA”). If a DPA applies, it controls in the event of a conflict with these Terms.

9) Student Data Commitments (K–12)

To the extent Customer Content includes student data or education records (“Student Data”):

  • We process Student Data only to provide, secure, and support the Services and as directed by the educational institution and/or as described in an applicable DPA.

  • We do not sell Student Data.

  • We do not use Student Data for targeted advertising.

  • Where a DPA applies, the DPA will pursue more specific privacy, security, retention, and deletion terms and will control in the event of a conflict with these Terms regarding Student Data.

10) Acceptable use

You will not:

  • Use the Services to violate laws or regulations

  • Upload or process data you do not have a right to use

  • Reverse engineer, decompile, or attempt to extract source code (except to the extent allowed by law)

  • Bypass or attempt to bypass licensing, authentication, or security controls

  • Interfere with or disrupt the Services (including load testing without permission)

  • Transmit malicious code or attempt to compromise systems

11) Google Workspace add-ons and third-party platforms

If you use Google Workspace add-ons:

  • Your use is also subject to Google’s applicable terms/policies for Workspace and Marketplace

  • Add-on functionality depends on the permissions/scopes you authorize

  • We are not responsible for third-party platform outages, policy changes, or limitations

12) Professional services (audits, consulting, training/PD)

If you purchase professional services:

  • Scope, deliverables, timelines, and fees are governed by the applicable SOW/order form/written agreement

  • We provide advisory and implementation support and do not provide legal advice unless explicitly agreed in writing

  • You are responsible for decisions and actions taken based on outputs, and for compliance determinations with your counsel and leadership as needed

13) Intellectual property

We own the Services and all related intellectual property (excluding Customer Content). We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services during the subscription term (or trial), subject to these Terms.

You may not use our trademarks, logos, or branding without written permission, except as necessary to identify the Services in a factual manner.

14) Confidentiality (for organizations)

If we receive non-public information from you during support or professional services, we will use it only to provide the Services and will take reasonable steps to protect it. Additional confidentiality obligations may be included in an SOW or DPA.

15) Privacy

Our Privacy Policy is incorporated into these Terms by reference. If you use the Services, you agree to our collection and use practices described there.

16) Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee that the Services will be uninterrupted or error-free, or that outputs will meet all regulatory requirements without human review.

Some jurisdictions do not allow certain warranty disclaimers; in those jurisdictions, these disclaimers apply only to the extent permitted by law.

17) Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, PROFITS, OR REVENUE.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR $100 IF YOU ARE USING A FREE PLAN), WHICHEVER IS GREATER.

Exceptions. Nothing in these Terms limits liability that cannot be limited under applicable law. Where prohibited by law, this section does not limit liability for gross negligence or willful misconduct.

18) Indemnification

You agree to indemnify and hold harmless the Company from claims arising out of:

  • Your Customer Content

  • Your violation of these Terms or applicable laws

  • Your misuse of the Services

19) Suspension and termination

We may suspend or terminate access if:

  • You violate these Terms

  • Fees are unpaid

  • We reasonably believe continued use poses security, legal, or operational risk

Upon termination, your right to use the Services ends. Customer Content may remain in your Google Workspace or storage environment under your control. We may retain limited billing/licensing records as described in the Privacy Policy and as required by law.

20) Changes to Services or Terms

We may modify the Services and these Terms from time to time. Material changes will be posted with an updated date and may be communicated via the Services or email. Continued use after changes take effect constitutes acceptance.

21) Governing law and venue

These Terms are governed by the laws of the State of California, excluding conflict-of-law rules.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in Alameda County, California (or the Northern District of California for federal matters), and you consent to personal jurisdiction in those courts, unless otherwise required by law.

22) Miscellaneous

Severability. If any provision is unenforceable, the remaining provisions remain in effect.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

Waiver. Failure to enforce any provision is not a waiver.

Force majeure. We are not liable for delays or failures due to events beyond our reasonable control.

Entire agreement. These Terms (and any applicable order form/SOW/DPA) are the entire agreement regarding the Services.

23) Contact

Support and Terms questions: jcs@thelanguagefirm.org